2 Replies Latest reply: Jul 2, 2013 6:16 PM by msmn
msmn Level 1 (0 points)

Hi, can anyone help me?

 

Installation process starts very well, but in the end I get the message below:

Untitled.jpg

Translation:

It's not possible to open the key UNKNOWN/Installer/Products/12DA52202E3F6194FB3F563D9F505228/SourceList/Media. Check if you have enough access to this key or look for team support"

 

And now, what am I supposed to do?

 

Thanks and regards

msmn


iPad (3rd gen) Wi-Fi, iOS 6.1.3
  • ariel s Level 4 (1,695 points)

    Hi msmn,

     

    This article is where I would start for iTunes installation issues:

     

    Trouble installing iTunes or QuickTime for Windows

    http://support.apple.com/kb/HT1926

     

    I would do the general troubleshooting located towards the end of the article starting with "General installation troubleshooting."

     

    Cheers,

    - Ari

  • msmn Level 1 (0 points)

    Hi Ari

     

    I followed the steps as you suggested, emptied the temp folder, started the laptop again, but the issue continues. It`s not possible to uninstall the current itunes, the same message above appears.

     

    And the same message appears if I try to install the most recent version of the itunes 11.0.4 without removing the current installed here.