1 Reply Latest reply: May 24, 2013 6:54 AM by pedro d
timwagner66 Level 1 Level 1

Getting a message when I try to install iTunes that it failed to start & wants me to verify I have sufficient privileges.  Also had a pop-up which said 'error 7'.


Windows 7
  • pedro d Community Specialists Community Specialists

    Hello there, TimWagner66.

     

    It seems this issue may be cause by a bad installation of a version of Microsoft's .NET Framework. The following Knowledge Base article has the steps on how to resolve this issue:

     

    iTunes for Windows: "Error 7" message when opening iTunes

    http://support.apple.com/kb/TS3074

     

    For Windows 7, the steps are as follows:

    Windows 7:

    To resolve this issue, run these installers one at a time and follow the instructions on screen to install each applicable version of the .NET Framework.  If this version of the .NET Framework is already installed, you may see a screen similar to the one shown below.

    TS3074_01---001-en.png

    If you see this screen, select Repair and then click Next to repair the installation of the .NET Framework.

     

    Thanks for reaching out to Apple Support Communities for a solution to your question.

     

    Cheers,

    Pedro D.