Previous 1 2 Next 19 Replies Latest reply: May 26, 2013 2:46 PM by KSGan
subbad Level 1 Level 1 (0 points)

I use Yahoo mail. All of a sudden I cannot download any attachments from the mails I receive. I however seem to be able to download attachments from previously received emails. Emails received a week ago but cannot download attachments from the latest email. Tried various trouble shooting tips from both Apple and Yahoo. Any help would be much appreciated. My IMac is a year old and I have downloaded all software updates from apple.


iMac (27-inch Mid 2011), OS X Mountain Lion
  • Linc Davis Level 10 Level 10 (158,875 points)

    How are you trying to download the attachments, and what happens when you try? What "troubleshooting tips" have you tried?

  • subbad Level 1 Level 1 (0 points)

    Hi Thank you for getting back to me . When I click on Save ( save to my compuer) i get a quick scanning attachment and nothing happens after that.   Browsing through different answers to in the support groups I found that someone else facing the same problem decided to forward to the mail to a different email account and try downloading. Yahoo to Gmail as in my case. I tried that and it worked. However I would prefer to solve this issue from yahoo mail.

     

    https://discussions.apple.com/message/3009211#3009211

     

    Apparently there was an answer to the problem in the past but it seems to have now been deleted/archived?

     

    Any help you can give me would be much appreciated.

     

    so far I have tried a different browser, deleted cache. history, checked if files are being downloaded elsewhere, folders, desktop etc ( they are maent to go to downloads)  Created a new used id for my computer logged in from it and tried.

     

    but forwarding the same mail to my Gmail account and downloading from there has worked.

     

    Thank you.

  • Linc Davis Level 10 Level 10 (158,875 points)

    I'm not quite sure whether you're reading this mail in a web browser or in the Mail application.

  • subbad Level 1 Level 1 (0 points)

    I can read this reply via Gmail as well as web browser

  • Linc Davis Level 10 Level 10 (158,875 points)

    I mean that I'm not sure in what application you're having trouble downloading attachments. Are you trying to download them in a web browser, or in the Mail application?

  • subbad Level 1 Level 1 (0 points)

    I use Yahoo mail. I log into my account and when I receive emails with attachments I cannot open the attachments. I can read the mails but cannot open attachments.

  • babowa Level 7 Level 7 (26,820 points)

    So you are logging into Yahoo mail via your browser (Safari or ?)

     

    Or do you have your Yahoo mail forwarded to the Mail.app?

     

    If you're accessing it via a browser (Safari or Firefox or ?), then I'd check on the browser - I've had this happen with Firefox occasionally where it would not cooperate until I reset it. In Safari, use Reset in File menu; for Firefox, use Tools > Clear Recent History and make sure both history and caches are cleared.

  • subbad Level 1 Level 1 (0 points)

    Yes I log into Yahoo mail Via browser. I mostly use Safari but sometimes Firefox as well.  Thanks for the suggestion Babowa but I have already tried that solution as indicated above. Unfortunately that has not helped.

  • Linc Davis Level 10 Level 10 (158,875 points)

    What kind of attachments are these? Are you trying to open them in the browser or download them? What exactly happens when you try?

  • babowa Level 7 Level 7 (26,820 points)

    FWIW, when I use Yahoo, I am unable to open any attachment in the browser window - the only option Yahoo (or Firefox?) offers is to download them. This only happens with Yahoo - everyone else I've dealt with allows viewing attachments within the browser.

     

    Here is a recent example (these happen to be PDFs and docs, but the same happens with jpegs):

     

    Screen Shot 2013-05-22 at 10.38.09 PM.png

  • subbad Level 1 Level 1 (0 points)

    All tyoes of attachments. Word docs, PDF, PPT , Excel all types of attachments. When I click  on save  " save to my computer " i get a message " sacnning i attachment" and then nothing happens

  • subbad Level 1 Level 1 (0 points)

    I am trying to download the attachments. They usually go to my "Downloads" but now all I get is " scanning i attachment " and then nothing happens... Unlike in your case I do not get the dropbox option. Just save to my computer. This is what I am trying to do.

  • Linc Davis Level 10 Level 10 (158,875 points)

    This doesn't sound like a problem with your computer. Is there another one from which you can access the account?

  • subbad Level 1 Level 1 (0 points)

    I can download from my Ipad

Previous 1 2 Next