danielharryrobinson
Level 1 (0 points)

Q: IPHONE 5 NEVER STAYS CONNECTED TO WIFI NETWORK ( MY HOME OR WORK WIRELESS)

hey,

my phone connects to internet wifis, i.e at home or at work wireless internet, but it just disconnects or connects but no internet comes out ? how the **** can i fix this ! Apple and EE have been no help at all !

iPhone 5, iOS 6.1.2

Posted on May 22, 2013 3:32 AM

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danielharryrobinson

Q: IPHONE 5 NEVER STAYS CONNECTED TO WIFI NETWORK ( MY HOME OR WORK WIRELESS)

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  • by sterling r,

    sterling r sterling r May 24, 2013 8:48 AM in response to danielharryrobinson
    Community Specialists
    May 24, 2013 8:48 AM in response to danielharryrobinson

    Hello there DanielHarryRobinson,

     

    I was researching the issue you are describing here, and found an article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398.

     

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

     

    If that doesnt quite cut the mustard I recommend the section at the bottom the article

    If you're unable to join a nearby Wi-Fi network

    • Try restarting your Wi-Fi router by turning it off and then on again.
      • Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    • When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings, including passwords, VPN, and APN settings.

     

    And if all that doesnt work, then I recommend sections 1, 3, and 5 of our iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/ which will fix the issue if it is a software problem on the iPhone.

     

    All the very best,

    Sterling