I think my iPad may have an adware how do I get rid of it

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Level 1

4 points

I think my iPad may have an adware how do I get rid of it

I try to sign in to my e-mail account and my screen automatically jumps to another screen with the following address:

adtrack.king.com/modules/adTracking/adClicked.jsp?type=ad&st1=hitfox&st2=candycr ushsaga&st3=US&st4=&st5=aff_Isr&st6= 10274cdcfac3dcf5072fbf6ee2420f&st7=3392&link=http://smarturl.it/candycrushsaga

That's one long string that is shown in the address bar before it automatically directs my iPad2 away from the home page of my e-mail account. So, it brings me to the question that I hope an Apple tech/guru or someone here in the great Apple community may have the answer to... If my iPad has an adware embedded in it, How do I get rid of it from my iPad?!!!

iPad 2, iOS 6.1.3

Posted on May 22, 2013 5:51 AM

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Answer 1

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Diavonex

Level 9

67,217 points

May 22, 2013 5:52 AM in response to MaleRNJeff

Try this:

Settings>Safari>Clear History, Cookies and Data.

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Answer 2

MaleRNJeff Author

Level 1

4 points

May 22, 2013 2:42 PM in response to MaleRNJeff

Thanks Diavonex. Already tried that without any success. I even held the "On/Off" button to power it down and then power it up. I pulled up the e-mail web page and powered down and up from there without any success. The only thing I haven't done, yet, is to completely "Reset" the iPad from the Settings>General>Reset>Erase All Content and Settings (or Rest All Settings). I'll have to back up/down load all of my photos and contact info first.

Again, Thank You. If you know of anything else. Please clue me in.

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Answer 3

MaleRNJeff Author

Level 1

4 points

May 23, 2013 3:43 PM in response to MaleRNJeff

Hello Diavonex, just a quick update. So, I backed up my iPad2 to my iTunes account and then Reset using the Erase All Content under the General settings. Then restarted my iPad2 and rebooted by using the backed up version from my iTunes account and Presto! No more fricking adware take over!!!

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Answer 4

Diavonex

Level 9

67,217 points

May 23, 2013 4:11 PM in response to MaleRNJeff

Thank you for your feedback 🙂

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