ipad 2 air print to HP: works on 2.4Ghz not 5GHz

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Level 1

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ipad 2 air print to HP: works on 2.4Ghz not 5GHz

I had trouble printing to my HP Officejet Pro 8600 from Safari. I couldn't find my printer. Then I remembered I connected to my 5GHz band of my dual-banded network, so I switched over to the 2.4GHz band, and it worked flawlessly.

So, I'm not sure if I have a question or a possible solution. Should the 5GHz band work the same as the 2.4GHz band on AirPrint? If not, then that may be the source of many ipad 2 printing problems and they may need to switch over to the 2.4 GHz band.

Sorry if this is a silly question/comment. It just made me happier when I figured out why my printer stopped working.

iPad 2 Wi-Fi, iOS 6.1.3

Posted on May 22, 2013 6:21 AM

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Answer 1

ShlomiL

Level 3

774 points

May 22, 2013 8:06 PM in response to tntdiehl

Hi tntdiehl,

First, no reason to be sorry, your question is not silly at all...

It is no related with AirPrint but with the network connection itself.

I afraid the only solution is to connect your iPad to the 2.4GHz network as the HP device uses:

A device operating at 802.11n 2.4GHz, cannot connect to another device operating at 802.11n 5.0GHz.

http://www.hp.com/global/us/en/wireless/wireless-network-help4.html

As you may find listed below, the HP device use 2.4GHz only:

Not all devices that support 802.11n support both frequency bands. So you can't connect a device that uses 802.11n 2.4GHz to a wireless router set to operate at 802.11n 5.0GHz only. All HP printers that support 802.11n use 2.4GHz only.

http://www.hp.com/global/us/en/wireless/wireless-network-help.html

Shlomi

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