HT201077: Get help using iCloud Photo Sharing and shared albums

Learn about Get help using iCloud Photo Sharing and shared albums
Heather Webster
Level 1 (0 points)

Q: I have Photo Stream enabled with Automatic downloads enabled. Yet when I try to join a Photo stream I get referred to The I Cloud start support page - this happens for both my Mac and my IPad. What can I do?

I have Photo Stream enabled with Automatic downloads enabled. Yet when I try to join a Photo stream I get referred to The I Cloud start support page - this happens for both my Mac and my IPad. What can I do?

iPhone 4

Posted on May 22, 2013 5:36 AM

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Heather Webster

Q: I have Photo Stream enabled with Automatic downloads enabled. Yet when I try to join a Photo stream I get referred to The I Cloud ... more

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  • by Terence Devlin,

    Terence Devlin Terence Devlin May 22, 2013 5:48 AM in response to Heather Webster
    Level 10 (139,597 points)
    iLife
    May 22, 2013 5:48 AM in response to Heather Webster

    Do you have the right OS and software versions on your machines?

  • by Heather Webster,

    Heather Webster Heather Webster May 22, 2013 6:21 AM in response to Terence Devlin
    Level 1 (0 points)
    May 22, 2013 6:21 AM in response to Terence Devlin

    I have Mac OS X Version 10.7.5

  • by Old Toad,

    Old Toad Old Toad May 22, 2013 9:47 AM in response to Heather Webster
    Level 10 (141,721 points)
    Photos for Mac
    May 22, 2013 9:47 AM in response to Heather Webster

    The following is from this Apple Document: iCloud: Photo Stream FAQ

     

    What do I need to use Photo Stream?


    To use Photo Stream, including Shared Photo Streams, you need an iCloud account, compatible devices, and up-to-date software:

    • iPhone, iPad, or iPod touch with iOS 6.0 or later
    • Mac with OS X Mountain Lion v10.8.2 or later and iPhoto 9.4 or Aperture 3.4 or later
    • PC with Windows 8, Windows 7, or Windows Vista (Service Pack 2) and the iCloud Control Panel 2.1 or later for Windows
    • Apple TV (2nd generation) with Software Update 5.1 or later


    You can still use Photo Stream without Shared Photo Streams if your devices meet these requirements:

    • iPhone, iPad, or iPod touch with iOS 5.1 or later
    • Mac with OS X Lion v10.7.5 or later and iPhoto 9.2.2 or Aperture 3.2.3 or later
    • PC with Windows 7 or Windows Vista (Service Pack 2) and the iCloud Control Panel v2.0 or later for Windows
    • Apple TV (2nd generation) with Software Update 5.0 or later

    For complete iCloud setup instructions, visit How to set up iCloud.

    You need Mt. Lion in order to use Shared Photo Streams.

     

    OT