HT204081: Browse and buy books from the iBooks Store and the iTunes Store

Learn about Browse and buy books from the iBooks Store and the iTunes Store
Tara.Savage
Level 1 (0 points)

Q: returning an iTunes purchase

I purchased an ibook thinking it was an audio book how do I return the ibook?

Posted on May 22, 2013 7:53 AM

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Tara.Savage

Q: returning an iTunes purchase

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  • by King_Penguin,

    King_Penguin King_Penguin May 22, 2013 8:23 AM in response to Tara.Savage
    Level 10 (134,188 points)
    iTunes
    May 22, 2013 8:23 AM in response to Tara.Savage

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook, click the arrow to the left of it, click the 'Report a Problem' button :

     

    purchase report 1.jpg

     

    and then the 'Report a Problem' link on its line :

     

    purchase report 2.jpg

     

    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.