1 Reply Latest reply: May 22, 2013 8:23 AM by King_Penguin
Tara.Savage Level 1 Level 1 (0 points)

I purchased an ibook thinking it was an audio book how do I return the ibook?

  • King_Penguin Level 10 Level 10 (106,470 points)

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook, click the arrow to the left of it, click the 'Report a Problem' button :

     

    purchase report 1.jpg

     

    and then the 'Report a Problem' link on its line :

     

    purchase report 2.jpg

     

    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.