1 Reply Latest reply: May 22, 2013 1:30 PM by pvonk
Jam888 Level 1 Level 1 (0 points)

I backed up my phone through iCloud then restored my phoned(using back up not new phone) and I have all my docs and contacts and photo stream pics but not any "camera roll" pics

 

I tried restore in iTunes and nothing but Photo stream pics

I tried downloading a program to help and it only found the photo stream pics

Thoughts? Suggestions?

Thanks


iPhone 4, iOS 5.1.1
  • pvonk Level 6 Level 6 (13,700 points)

    Many users have lost photos while preforming a restore from backup or upgrading the iOS.   Recall, only photos in the camera roll are backed up to iCloud.  There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.

     

    See:

     

    Settings>icloud>Storage & Backups>Manage Storage,  tap the device's name and on the next screen, be sure Camera Roll is turned on.

     

    IMPORTANT...

     

    Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream - and then moved into permanent albums for storage.  If using Photo stream, but sure to move the received photos to a permanent album.  If you have been doing that, then you can sync those photos back to your device.

     

    If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered.  I'm afraid I have no advice in this case - there is no "cure".