FluxMe

Q: windows 7;  itunes 11.0.3.42; Errors 0x80092013 and -50; can't logon to itunes store.  Any ideas.

windows 7;  itunes 11.0.3.42; Errors 0x80092013 and -50; can't logon to itunes store.  Any ideas.  Prior to the latest itunes version I used to get error -1202.  For years.  Apple tech support of no help whatsoever.  Diagnostics now freezes itunes, which must be shut off via Task Manager.  Formerly with error -1202, diagnostics found everything to be hunky dory, but still couldn't access itunes store.

Posted on May 22, 2013 11:52 AM

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Q: windows 7;  itunes 11.0.3.42; Errors 0x80092013 and -50; can't logon to itunes store.  Any ideas.

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  • by wakelly,

    wakelly wakelly Apr 24, 2014 8:09 AM in response to ShadyAllTheWay
    Level 1 (0 points)
    Apr 24, 2014 8:09 AM in response to ShadyAllTheWay

    Didn't solve the problem for me, and I HAVE to connect via proxy at school.  My iPad is working fine on the same proxy, and can connect to the iTunes stores just fine.  Not sure what the issue is with iTunes on my laptop.

  • by Mark Tiller,

    Mark Tiller Mark Tiller Apr 24, 2014 9:06 AM in response to FluxMe
    Level 1 (4 points)
    Apr 24, 2014 9:06 AM in response to FluxMe

    I also have this error since yesterday, im on the verge of reinstalling windows 7, but there has to be an easy fix?

  • by higherdestiny,

    higherdestiny higherdestiny Apr 27, 2014 7:09 PM in response to FluxMe
    Level 1 (5 points)
    Apr 27, 2014 7:09 PM in response to FluxMe

    We've had masses of reports from users that iTunes is no longer connecting to the store since mid-April.

     

    This is interesting, as other sites report massive security certificate revokations occurring on April 16 2014 due to heartbleed.

     

    I suspect Apple has been caught up in heartbleed.  Makes sense why they said "key" services were not affected by heartbleed and didn't rule out other services such as dependencies.

     

    https://isc.sans.edu/forums/diary/Heartbleed+CRL+Activity+Spike+Found/17977

     

    Heartbleed - > Certificates Revoked.  iTunes store needs these certificates, therefore iTunes stops working.

  • by MadMacs0,

    MadMacs0 MadMacs0 Apr 27, 2014 8:12 PM in response to higherdestiny
    Level 5 (4,791 points)
    Apr 27, 2014 8:12 PM in response to higherdestiny

    higherdestiny wrote:

     

    Heartbleed - > Certificates Revoked.  iTunes store needs these certificates, therefore iTunes stops working.

    I see that I have an akamai.net certificate that expired on July 16, know that they had a couple of HeartBleed issues and that Apple uses them for distribution, but I don't really understand how that prevents iTunes Store connection.

  • by Mark Tiller,

    Mark Tiller Mark Tiller Apr 28, 2014 1:01 AM in response to MadMacs0
    Level 1 (4 points)
    Apr 28, 2014 1:01 AM in response to MadMacs0

    I am fortunate to have my iTunes library on a NAS drive so I reinstalled windows 7 and all works fine again now

  • by higherdestiny,

    higherdestiny higherdestiny May 7, 2014 9:49 PM in response to higherdestiny
    Level 1 (5 points)
    May 7, 2014 9:49 PM in response to higherdestiny

    Hi All,

     

    With regards to error 0x80092013 – this relates to a failure of iTunes to correctly reference a valid CRL (which prevents the establishment of an SSL connection to the iTunes store).

     

    Now, a large CRL endpoint recently moved locations, interesting just days after HeartBleed hit (see here: http://www.lyncblog.info/2014/04/update-your-firewall-now-with-this-new-crl-endp oint/).  It would seem that iTunes requires access to this specific CRL.

     

    For home users, your router, computer or browser may have cached the old CRL location, thus causing the issues with your iTunes connection – this is why the users attempting DNS changes have had some success.

     

    For corporate users behind a proxy or firewall, the issue will relate to the new CRL location not being whitelisted.  This connection is not proxy aware (sigh) which means you won’t be able to authenticate to enable iTunes to access the CRL – the only way is to whitelist the new URL.

     

    So do yourself a favour and add sa.symcb.com to your firewall’s whitelist.

     

    With sa.symcb.com whitelisted, iTunes should be able to successfully obtain a valid CRL and your iTunes connection should now succeed.

     

    It would have been nice if Apple could have provided a little more assistance in this matter – especially for enterprise customers.  But hey Hopefully this post helps some users out there.

  • by TheOriginalSlink,

    TheOriginalSlink TheOriginalSlink May 21, 2014 5:20 PM in response to higherdestiny
    Level 1 (0 points)
    May 21, 2014 5:20 PM in response to higherdestiny

    Just installed iTunes version 11.2 and the error 0x80092013 is now an error -1202 which is where I was at about a year ago. I can sign in and view my account balance but can't access any iTunes store content.

  • by turingtest2,

    turingtest2 turingtest2 May 21, 2014 5:41 PM in response to TheOriginalSlink
    Level 10 (87,068 points)
    Apple TV
    May 21, 2014 5:41 PM in response to TheOriginalSlink
  • by TheOriginalSlink,

    TheOriginalSlink TheOriginalSlink Feb 8, 2015 10:01 AM in response to TheOriginalSlink
    Level 1 (0 points)
    Feb 8, 2015 10:01 AM in response to TheOriginalSlink

    Latest version of iTunes (12.1) - advertised as being full 64-bit compatible for Windows - finally solved my issues (~4 years later). Hope others are having the same success.

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