HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

Learn about Get help using Automatic Downloads for purchased Apps, Music, and Books
JimDupl
Level 1 (0 points)

Q: Download problem

I get the message that I can't download books because I have too many computers authorized and I need to remove one.  I only have 1 computer out of the five available authorized.  What do I need to do to correct this problem?

Windows 7

Posted on May 22, 2013 2:10 PM

Close
JimDupl

Q: Download problem

  • All replies
  • Helpful answers

  • by Allen A,

    Allen A Allen A May 24, 2013 12:05 PM in response to JimDupl
    Community Specialists
    May 24, 2013 12:05 PM in response to JimDupl

    Hello JimDupl,

     

     

    You may need to utilize the 'Deauthorize All' function in order to proceed.

     

    iTunes Store: About authorization and deauthorization

    http://support.apple.com/kb/HT1420

     

    If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:

    1. Click iTunes Store on the left side of iTunes.
    2. If you're not signed in to the store, click the Account button, then enter your account name and password.
    3. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
    4. In the Account Information window, click Deauthorize All.

    HT1420-deauthorize-all-en.png


    Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/).

     

     

    Cheers,

    Allen