1 Reply Latest reply: May 24, 2013 1:46 PM by jeremy_v
Spaceballs69 Level 1 Level 1

I have windows XP and when I use iTunes diagnostic it tells me: Secure link to iTune store failed and my iPod is not recognized.

 

About a month ago everything was fine now a different story.

 

I can download music but cannot sync to iPod as it is not recognized.


iPod classic, Windows XP, Secure link to itunes failed
Solved by jeremy_v on May 24, 2013 1:46 PM Solved

Hi Spaceballs69,

 

Welcome to Apple Support Communities.

 

You may find this article helpful for troubleshooting iTunes:

 

iTunes: About the "A secure network connection could not be established" alert

http://support.apple.com/kb/TS1470

 

Best,

 

Jeremy