iPhone 5 can not open photos sent via text
My iPhone 5 will no longer open photos sent via text message or iMessages. It just says loading and never actually loads. I have to save the photo to my camera roll in order to view it
iPhone 5, iOS 6.1.4
User profile for user:
sheila_m.
User level:
Community Specialist
Hello bostongreedy,
Thank you for posting in the Apple Support Communities. I would be concerned as well if I wasn't able to view the images that were sent to me in Messages. I found some steps that might help with this:
If you still can't send or receive MMS messages
- To send and receive MMS messages on your iPhone, verify that your wireless carrier supports MMS2.
- Ensure that MMS Messaging is turned on in Settings > Messages.
- Verify that your phone is able to access cellular data.
- Some carriers allow you to edit your APN (Access Point Name), which may prevent MMS from working.
- If you are roaming outside your calling area, make sure you have Data Roaming turned on in Settings > General > Cellular to send or receive MMS content.
- While on a phone call, you will be unable to send or receive MMS messages when using an EDGE, GPRS, or any CDMA cellular data network. After the phone call ends, you will receive any incoming messages. If you tried to send an MMS message, you may need to send it again.
- If the issue persists and your wireless carrier has confirmed that your wireless account is provisioned2 for MMS, restore the iPhone.
You can find the full article here:
http://support.apple.com/kb/TS2755
Before you restore your iPhone in step 4, be sure to back up your iPhone. You can find the steps to do that here:
http://support.apple.com/kb/HT1766
I hope this helps get you back on track!
All the best,
Sheila M.
