2 Replies Latest reply: May 23, 2013 11:47 AM by Old Toad
Honeycup Level 1 Level 1 (0 points)

Having had our Mac Air stolen I know want to retrieve all my photos in my iCloud, how is the best way to do this?


iMac
  • pvonk Level 6 Level 6 (13,700 points)

    Your only choice is to perform a restore from an icloud backup.  However...

     

    Many users have lost photos while preforming a restore from backup or upgrading the iOS.   Recall, only photos in the camera roll are backed up to iCloud.  There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.

     

    See:

     

    Settings>icloud>Storage & Backups>Manage Storage,  tap the device's name and on the next screen, be sure Camera Roll is turned on.

     

    IMPORTANT...

     

    Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream - and then moved into permanent albums for storage.  If using Photo stream, but sure to move the received photos to a permanent album.  If you have been doing that, then you can sync those photos back to your device.

     

    If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered.  I'm afraid I have no advice in this case - there is no "cure".

  • Old Toad Level 10 Level 10 (130,240 points)

    Retrieve to what?  On a Mac log into iCloud in the System/iCloud preference pane and enable Photo Stream.

    iCloudPrefs.PNG

     

    Launch iPhoto and in iPhoto's Photo Stream preference pane set it up as follows:

    iP11photostreampref.PNG

    All photos in the PS will be imported into the library.

     

    OT