iMac grey screen after sleep?

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Level 1

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iMac grey screen after sleep?

After my iMac goes to sleep, either running programs or not, when I wiggle or click the mouse to wake it back up, a grey overlay apears over the desktop and it has loading bars down the bottom of the screen. This only lasts for a few seconds, but the mouse takes a while to connect again and the computer moves a little slower for a while. It usually does this after an hour or two of being asleep. Can anyone tell me what's happening? I only bought it two months ago and it has all the up-to-date software.

iMac

Posted on May 23, 2013 5:01 AM

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Answer 1

rkaufmann87

Level 10

148,642 points

May 23, 2013 5:57 AM in response to andiefromqld

Which iMac do you have, what version of OS X??? Please complete your profile and post the specifications so we at least have some clues. Finally why aren't you in touch with AppleCare, you have 90 days of free telephone support. If you already bought AppleCare (highly advised) you have 3 years of telephone support.

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Answer 2

andiefromqld Author

Level 1

0 points

May 23, 2013 3:38 PM in response to rkaufmann87

I just want to see if it's a basic Apple function and happens on all iMacs rather than waiting on the phone since last time I had a question about my MBP, they couldn't answer what I asked.

Here are the specs:

21.5" Late 2012 model

Processor 2.7 GHz Intel Core i5

Memory 8 GB 1600 MHz DDR3

Graphics NVIDIA GeForce GT 640M 512 MB

Software OS X 10.8.3 (12D78)

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Answer 3

rkaufmann87

Level 10

148,642 points

May 23, 2013 3:54 PM in response to andiefromqld

Well I have no issues whatsoever however I'd urge you to use your AppleCare if you still have it. Don't assume that all the tech support people are the same, they're not. If you don't get a question answered then you can either ask for it to be escolated or to call right back to speak to someone else. Apple consistently gets the top marks in the industry for support, while I have to admit going up against Dell, HP, Lenovo and others isn't much of a fight my experiences with them have always been excellent.

BTW one thing I normally do is instead of putting my computer to sleep I only put the display to sleep, this has been ideal.

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