caller name on second phone same as first

We recently got our daughter an iPhone4S. She is on my husband's plan but has a different phone number. He also has an iPhone4S. She is receiving his calls and text messages as well as those sent to her. He is not receiving messages sent to her. His name shows up when she makes calls.


How do we fix this? I have looked through the phone and cannot find any settings to change. I have also looked through our provider's website (Rogers) and cannot find anything to fix this either. There must be many families with multiple iPhones under the same provider.


thanks!


Terri

Posted on May 23, 2013 5:37 AM

Reply
5 replies

May 23, 2013 7:25 AM in response to tboake

Sharing an iTunes account is OK, but that doesn't mean you have to share the same Apple ID for every purpose. In fact, it can be enormously confusing with messages, contacts, and calendars.


If you are going to share purchases, I recommend the shared Apple ID be used only for iTunes and App Store purchases and each individual have a separate Apple ID as their primary Apple ID. Now if I had only known that from the beginning...

May 23, 2013 6:55 AM in response to tboake

I agree, there must be many families with multiple iPhones under the same provider. My wife and I are one such family, and we do not have the problem you have. On the other hand, Rogers is not our provider.


Is your daughter's iPhone using the same Apple ID as your husband's Settings > iCloud? That could partly explain the confusion with iMessages or FaceTime, but not why she receives his voice calls.


Also check your daughter's Settings > Messages > Send & Receive to make sure your husband's information is not there in addition to your daughter's.


As for the caller ID, that should be addressed with your provider. It may need to be handled in person or by telephone call if the website doesn't provide for setting the caller ID. We had a similar problem with our old provider, and it took a while for them to fix. (Both phones carried the account holder's name.)

May 23, 2013 7:08 AM in response to markwmsn

Thanks! I will try that when they are home later. I suspect this is the solution.


Myself and my other daughter are on a different plan and had the same issues as well. But I managed to solve it and forget how I did it...


Three of us are on the same Apple ID so that we can share an iTunes account. It was very easy when I had the only iPhone in the house!

May 23, 2013 2:22 PM in response to markwmsn

I think the shared Apple ID is causing the issue with Facetime. I set up my husband and daughter's phones and we are all on my Apple ID.... so it would seem that the only ID when doing Facetime is mine. How do we leave the Apple ID at mine for iTunes and change it to something for each of them for their other functions? I cannot seem to find the setting to change this.

May 23, 2013 2:51 PM in response to tboake

A general sketch (assumes you have set up separate Apple IDs for your husband and your daughter):


On your daughter's phone:

In Settings > iCloud, tap Delete Account and verify [Will remove all your shared data from this phone.]

In Settings > iCloud, add your daughter's Apple ID, set options (mail, contacts, calendars, etc.) as needed

In Settings > iTunes & App Stores > Apple ID, if you are still signed in, good; otherwise sign in your Apple ID


Set up any other data and settings your daughter needs on her phone. Since she only recently got it, it may not be extensively customized.


Repeat the above with your husband's phone. I gather he has had his longer, so it may be more work getting back to where he was. You may want to wait a while after switching your daughter's phone so you know more about living with the transition.


You should now have three seperate identities for contacts, calendars, iCloud email, FaceTime, iMessages, and the like. One of those identities is also the app/music/video purchasing account on all three.


For extra points (and extra pain), create a new Apple ID for yourself and use the purchasing account for only purchasing. [This is a step I have never taken.]


If you find that you liked some aspects of sharing one calendar account, you can go back and set up one or more shared calendars. Contacts are trickier; I haven't mastered sharing those.


I didn't ask if you also have your Apple ID tied to one or more Macs and how you use them. That may affect the choices you make during the switch of the phones.


Please note that I have not performed the transition I outlined above. I set my wife's first iPhone up with a separate Apple ID and iCloud account I had made for her previously. (Actually, it was part of a MobileMe family pack account back then.)

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caller name on second phone same as first

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