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HT4990: Cards: Frequently asked questions

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HT4990 Why do i have to contact. www.apple.com/support/itunes/ww/. ?

177 Views 2 Replies Latest reply: May 23, 2013 7:50 AM by Demo RSS
Yola536 Calculating status...
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May 23, 2013 7:45 AM

Hi , I tried to set up my iTunes ID, but I kept getting the message to contact iTunes support for no specific reason. I verified that all information is correctly input (credit card, address, etc). What could go wrong?

iPad, iOS 6.1.3
  • Philly_Phan Level 6 Level 6 (11,010 points)

    Why don't you contact iTunes Support and find out?

  • Demo Level 9 Level 9 (73,730 points)

    It's hard to say what could go wrong, but most likely, you will continue to have no success unless you contact iTunes Store support as instructed.

     

    However, if the address that you are entering for the credit card doesn't match the exact address on your credit card statement, that might cause a proble,. Sometimes if you use an abbreviation and the card statement doesn't list the address with an abbreviation that might cause an issue. Are you sure that you entered the 3 digit security code for the card correctly? That can cause problems as well.

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