1 Reply Latest reply: May 25, 2013 10:13 AM by sterling r
omermergen Level 1 Level 1

ı have ıphone 5, suddenly it is colesed then only i can see white apple on screen , now i can not switch on my ıphone. Please help me !



iPhone 5, iOS 6.1.3, ....
  • sterling r Community Specialists Community Specialists

    Hello there Omermergen,


    In the article you mentioned TS3694, when you click the error code 1602, it says:

    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.


    So let me direct you to this troubleshooting from the same article


    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.


    Take Care,