So, I have this 15" MBP that has become, well, a nightmare in not so many terms.
I got it about 4-5 years ago and everything was fine up till last year.
My display started freaking out with colors, lines, weird characters. Very "Matrix" like.
So I took it in and they (apple store) sent it to be fixed. I got it back a week later and had to pay the $400, which sucked, but I had to do it to get it back.
I find out a few days later from a friend/customer (this is used for my business) that what I experienced was a recall on the model I have, so I dhouldnt have even paid to have it fixed! But, it was obviously too late.
Fast forward to last week. The **** MBP starts doing the same exact thing!!!! So I take it back in and explain the situation, how it's a RECALLED ISSUE and that they need to fix it.
Well, in not so many terms, I was told "too bad. Nothing we can do. Buy a new one." ARE YOU EFFING SERIOUS?!? Like I'm made of money...
So now, my business is suffering because I can't use the MBP without it freaking out on me and being absolutely useless.
I think Apple needs to stand by their word and simply replace the whole thing!
If this wasn't a KNOWN issue which caused a massive recall on all these models, I wouldn't be ********, but it is. It's a manufactured logic board problem and they need to do something about this, not tell me "oh well! But a new one!"
Does anyone know if they have email support?
Like I said, if this wasn't a recall or this wasn't for my business, I would simply deal with it, but it's their problem and I need my MBP fixed PRONTO!!
Sorry, for the rant, but if anyone has any tips/tricks/hints/leads, I am all ears!!
Thanks in advance!!