Neal Tobochnik
Level 1 (35 points)

Q: ipad2 fails to make wireless connection

Works fine in my house. At another house using WEP the ipad settings sees the network but never asks me for the WEP password and does not connect.

Any ideas?

iPad 2, iOS 6

Posted on May 23, 2013 12:28 PM

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Neal Tobochnik

Q: ipad2 fails to make wireless connection

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  • by sterling r,

    sterling r sterling r May 25, 2013 2:14 PM in response to Neal Tobochnik
    Community Specialists
    May 25, 2013 2:14 PM in response to Neal Tobochnik

    Hello there Neal,

     

    Here is some information about troubleshooting Wifi connections on your iPad.

    First from our article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

     

    There is another section toward the bottom that you may also need to use if these dont fix the issue.

     

    If you're unable to join a nearby Wi-Fi network

    • Try restarting your Wi-Fi router by turning it off and then on again.
      • Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    • When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings, including passwords, VPN, and APN settings.

     

    Cheers,

    Sterling