1 Reply Latest reply: May 23, 2013 2:07 PM by BobbyDigital00
kmparker568 Level 1 (0 points)

I've been trying to download 2 new episodes from a season pass and they will not download because of error 36.  The information given is to check that my network connection is active and try again.  I am asked to sign in infinity times and the episodes still will not download.  My iTunes is up to date as is my OS.  HELP!

  • BobbyDigital00 Level 3 (965 points)

    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

    Perhaps you could try this to resolve your issue: http://support.apple.com/kb/TS3694#error36