1 Reply Latest reply: May 23, 2013 6:12 PM by Texas Mac Man
BuckeyeAnn Level 1 (0 points)

I am trying to upgrade my ipad which is 4.3.5 to a higher version.  When I connect on the computer to iTunes, under Summary, it has an update button.  When I push that, it says, "The IPad software update server could not be contacted.  Make sure your network settings are correct and your network connection is active or try again later."   Does this mean that the iTunes server is down?   I am connected to Wi-Fi and it is active.


Thank you.

iPad 2 Wi-Fi, iOS 4.3.3, It is really 4.3.5. Need to upgrad
  • Texas Mac Man Level 8 (46,565 points)

    The server may be down. I saw another post with the same problem.


    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.


    iOS 5: Updating your device to iOS 5 or Later



    How to install iOS 6



    iOS: How to update your iPhone, iPad, or iPod touch



    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.


    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).


    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.


     Cheers, Tom