5 Replies Latest reply: Dec 7, 2015 9:47 AM by Madinmaryland
galivantstom Level 1 (0 points)

I have a Macbook Air and up to this evening, ithas performed flawlessly. Tonight, It froze. The keyboard is unresponsive, I can'y manually shout it down and after sitting closed, it would no go to sleep or shutdown. Is there anything I can do or will have to take it into service.

  • dominic23 Level 8 (37,632 points)

    Force Quit


    Press command + option + esc keys together at the same time.



    When Force Quit window appears, select the application, if not already.

    Press Force Quit button at the bottom of the window.



    Force Shut Down


    Press the power button for 10 seconds or more.


    Computer should shut down.



    OS X 10.7 /10.8


    Repair Disk


    Steps 1 through 7




    If this does not help, contact Apple.



  • smhaller Level 1 (0 points)

    Hello all,


    I see this happening several times and especially since the latest OS X (10.9) updates.

    Usually it happens when starting work after sleep mode. I just open a newspaper webpage (even refresh) scroll down a bit and it freezes.


    I would like to know if there are others seeing the same behaving?


    Thanks and regards,

  • krzysztofp Level 1 (0 points)

    I have a similar problem with my Airbook 11. The situation is in the moment when it just starts sleep mode and I press any key in this moment. If freezes and I have to restart it through power button. It is regular situation so I decided usining only manual sleep mode. 

  • wood11cr Level 1 (0 points)

    Mine has also done this a few times now since the last update and it goes completely frozen. Pressing command + option + esc do absolutely nothing. It is frozen solid when this happens.

    So far it happens after waking from sleep.

  • Madinmaryland Level 1 (5 points)

    Thank you