wireless isssues
My phone says that it is connected to my home wireless connection but is not showing the symbol up top and is still using my 3g network,How do I fix this?
iPhone 4, iOS 6.1.3
User profile for user:
judysings
User level:
Community Specialist
Hi Sweetmommyb,
The troubleshooting steps outlined below should help you with your Wi-Fi connection:
iOS: Troubleshooting Wi-Fi networks and connections
Basic troubleshooting
- Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
- Verify that you are in range of your Wi-Fi router or base station.
- Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
- Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Update your Wi-Fi router to the latest firmware.
For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
- Restart your iOS device
Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
If this does not resolve your issue, refer to the article for more details based on the symptom you are having.
I hope this information helps ...
- Judy