Sweetmommyb
Level 1 (0 points)

Q: wireless isssues

My phone says that it is connected to my home wireless connection but is not showing the symbol up top and is still using my 3g network,How do I fix this?

iPhone 4, iOS 6.1.3

Posted on May 24, 2013 8:12 AM

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Sweetmommyb

Q: wireless isssues

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  • by judysings,

    judysings judysings May 26, 2013 12:06 PM in response to Sweetmommyb
    Community Specialists
    May 26, 2013 12:06 PM in response to Sweetmommyb

    Hi Sweetmommyb,

     

    The troubleshooting steps outlined below should help you with your Wi-Fi connection:

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

     

    If this does not resolve your issue, refer to the article for more details based on the symptom you are having.

     

    I hope this information helps ...

     

    - Judy