Apple Event: May 7th at 7 am PT
I just downloaded the FaceTime app onto my macbook pro and the minute i went to open it it told me an internal error has occurred. says to quit then to re open it but it just says the same error every time. what can i do.? is it a setting that my laptop is on? or something else?
MacBook Pro
Hi stephiie11,
Sorry to hear you are having issues getting started with FaceTime on your MacBook Pro.
FaceTime for Mac: Troubleshooting FaceTime
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
- Ensure that you have an active Internet connection.
- Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
- Check that your email address is verified in FaceTime > Preferences.
If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
- Toggle FaceTime off and on in FaceTime > Preferences.
This article gives specific instructions if you are having issues signing in with Facetime:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
One more resource for you:
I hope this information is helpful ...
- Judy
Hi stephiie11,
I just want you to know I was on with Mac Support and had the same issue, if your on computer having issues this is resolved by hitting the button once not double clicking it....yes it is a minor issue but the poor support guy just spent an hour with me to find out this. Hope it helps!
an internal error has occurred.
