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TS1702: iOS: An app you installed unexpectedly quits, stops responding, or won’t open

Learn about iOS: An app you installed unexpectedly quits, stops responding, or won’t open

TS1702 supercam pro update cams don't work

5613 Views 19 Replies Latest reply: Jul 29, 2013 10:25 AM by Strangler RSS
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mfay1957 Calculating status...
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May 24, 2013 3:19 PM

i updated supercam pro on my iphone 5 and now i get nothing black screen

iPhone 5, iOS 6.1.4
  • lanceloz Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 25, 2013 7:58 AM (in response to mfay1957)

    Same for me. I now get a login screen that only offers two choices of screen resolutions. Then you login without any trouble to... a black screen. Does not work anymore... ;-(

  • 311Ed Calculating status...
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    May 25, 2013 9:43 AM (in response to mfay1957)

    It works. You have to reconfigure the IP addresses on the app, basically reset the app up. PS the update *****.

  • lanceloz Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 26, 2013 12:01 AM (in response to 311Ed)

    Thanks 311Ed but can you elaborate for us?

     

    After login to the black cam screens in the new version, I opened the settings of the app, deleted the existing dummy (?) IP address there and created an entry with my previous and correct IP, Port, username and password settings (the one that worked with the previous version). Then exited the app. Then rebooted the phone. Then re-opened the app. And it was still as described, that is a login button with only a couple of choices of resolution, then a direct access to black cameras.

  • derecka Calculating status...
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    May 26, 2013 1:18 AM (in response to mfay1957)

    Me too,did anyone help,cannot get help from app. designer, tvt?

  • derecka Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 26, 2013 1:20 AM (in response to lanceloz)

    Exactly what I did and same result.This is not on,TVTthe developers do not help or at least I cannot contact them,anyone had any joy from another source?

  • derecka Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 26, 2013 1:21 AM (in response to mfay1957)

    Some say it works,does it work on 3G only or do you have to go thru' WI-FI?

  • compute54 Calculating status...
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    Jun 3, 2013 2:20 PM (in response to mfay1957)

    Myself also updated the supercam pro app.

    As in the past it erased all of my stored IP address from all of my customers.

    I went in and set up new server with IP address and information and I cant get any images to display, It also does not ask me for what cameras to select. that is what wach box is for, if you have multiple DVR's you and select which images you want to show up on your screen.

     

    This app was a poor choice, they went back to basics.

    I am an istaller of equipment and this has now messed up my business and is making my clients very unhappy

  • UpdateSick Calculating status...
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    Jun 7, 2013 5:44 PM (in response to mfay1957)

    I am sick of updates. This one rendered the app useless. It was working fine before. Loved it. Now I hate it and whoever thought it was necessay to change it. Boooo. I want it back the way it was. Can I get the old app back.

  • hsbctime Calculating status...
    Currently Being Moderated
    Jun 10, 2013 8:57 PM (in response to mfay1957)

    The latest update 3.6 made me lost the list of servers as well.

    Lucky I managed to find an older version ipa 3.4 , I have uploaded to mediafire.

     

    http://www.mediafire.com/?35ac10i2up5q7c2

     

    Do share if you have a copy of version 3.5.

    Thanks

     

    SuperCam pro 3.4 ipa

  • evandrofromsp Calculating status...
    Currently Being Moderated
    Jun 11, 2013 4:29 AM (in response to mfay1957)

    Good morning everyone! I'm from Brazil and I am safety technician, I use SuperCam and am disappointed with the update please help us as fast as possible with some updating simpler and uncomplicated for our customers. I have a number of complaints and especially customers without access to images.

     

     

    Or if possible Video training for the User to make the new settings as soon as possible.

     

     

    Thank you.

     

     

    michael@prosecurity.net.br

     

     

    My phone. 551177977230

  • ungrecco Calculating status...
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    Jun 12, 2013 1:55 PM (in response to mfay1957)

    The app is not rendered useless.. the interface is now changed... and of course, like all good chinese products, no manual.  I've figured out how to setup servers again...

    1.  Open the app and just press 'Login'

    2.  Configure your server(s).. click on the icon at the top middle/right.. looks like a paper with an arrow at bottom right... click 'add' at bottom... enter your server/login info... hit 'save' at top right.... repeat as necessary for added servers/dvrs.

    3.  Back at main screen, at bottom, you have option of viewing one cam at a time, 4, 1+6, 9, etc.  Click 9 cam layout for example.  Now you can tap each box one by one and select from the next page and drop down arrows which cam you want FROM ANY DVR (which I think is cool).  In theory, you can have one camera active from 9 different sites in ONE layout!  I think this is a major improvement if you're monitoring more than one site or set of cams.  Also, once you've selected a cam for each box, to change it, you have to tap and hold.

     

    Now the thing I haven't figured out (which I hope one of you can do in exchange) is figure out how to SAVE the layout you selected.  I'm stuck there.

     

    -ungrecco

  • Skellis614 Calculating status...
    Currently Being Moderated
    Jun 14, 2013 6:20 PM (in response to mfay1957)

    Got it working.  Follow the instructions above to add your server.

     

    Reboot phone.  

     

    Select a 4 camera view, for instance, and click on one of the camera spots (black screen.)  select the camera you want and it should display. 

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