txhogfan94
Level 1 (9 points)

Q: Upon wake, I am unable to enter my password in the authentication window

I'm running a MacMini with OS X 10.8.3.  When the machine wakes from being asleep, I am unable to log in.  There is no cursor in the password entry field.  The only way to rememdy the situation is to powercycle the machine.

 

I cannot find a common application running that may be causing this issue.  AppleCare has been unable to determine any issues.  Does anyone else have this problem?

iMac, Mac OS X (10.5.6)

Posted on May 24, 2013 5:44 PM

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txhogfan94

Q: Upon wake, I am unable to enter my password in the authentication window

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  • Helpful answers

  • by BDAqua,

    BDAqua BDAqua May 24, 2013 11:07 PM in response to txhogfan94
    Level 10 (123,905 points)
    May 24, 2013 11:07 PM in response to txhogfan94

    Hi, are you  really on 10.5.6 still?

     

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • by txhogfan94,

    txhogfan94 txhogfan94 May 24, 2013 11:12 PM in response to BDAqua
    Level 1 (9 points)
    May 24, 2013 11:12 PM in response to BDAqua

    I'm on 10.8.3 - not sure how I got the wrong tag attached. 

  • by BDAqua,Helpful

    BDAqua BDAqua May 25, 2013 11:33 AM in response to txhogfan94
    Level 10 (123,905 points)
    May 25, 2013 11:33 AM in response to txhogfan94

    OK, try this first...

     

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

     

    If that doesn't help...

     

    Reset Password 10.7, 10.8...

     

    http://reviews.cnet.com/8301-13727_7-20087723-263/how-to-run-the-password-reset- utility-in-os-x-10.7-lion/

     

    Then Reset your Keychain...

     

    http://support.apple.com/kb/TS1544

  • by txhogfan94,

    txhogfan94 txhogfan94 May 25, 2013 1:21 PM in response to BDAqua
    Level 1 (9 points)
    May 25, 2013 1:21 PM in response to BDAqua

    Thanks BDAqua.

     

    I don't believe I've properly explained the issue.  When the MacMini wakes up, I am presented with the Login Screen.  When I click my user, the password field appears without a cursor.  It doesn't matter where I click or what I do, I cannot get a cursor to appear.  Without the cursor I'm unable to log in.

     

    I'll boot to recovery and scan the disk for issues.

  • by BDAqua,

    BDAqua BDAqua May 25, 2013 1:46 PM in response to txhogfan94
    Level 10 (123,905 points)
    May 25, 2013 1:46 PM in response to txhogfan94

    Yeah, let's see if Disk Utility helps at all first.