3 Replies Latest reply: Aug 25, 2013 9:12 AM by marckiller2n
cocktail5555 Level 1 (50 points)

I just purchased a REFURBISHED 15" Retina MacBook Pro from the Apple online store. I have never purchased a refurbished device before, but I couldn't pass up the deal!


$1599 for 8GB Ram, 1GB graphics card and 256GB Flash storage.


After purchase I noticed that there are a LOT of users having screen issues and performance problems with theirs. (screen flickering, ghosting, lag)


Then I begin to think, is the old saying true? "If its too good to be true, it probably is."  Or the famous, "You get what you pay for."


I know Apple goes through some strict quality control procedures and I'm sure that by now that have figured out exactly what parts and hardware have been causing the problems for people. What are the chances that my MacBook will have these same issues since it was just released from the factory to the refurb store? I would think any problematic hardware should've been replaced while they had it, correct?


I'm very concerned now......



  • mende1 Level 10 (92,186 points)

    Normally, these problems came from factory and you should be detected the first time you start up your computer. If you haven't noticed anything strange in the display, don't worry and keep using the Mac because it's working correctly. Refurbished computers have been repaired by Apple and have got the same warranty as a new computer, so there's nothing to worry.


    If you want, you can get AppleCare to extend your warranty, recommended in the case of your MacBook Pro with Retina display because a lot of hardware is soldered and repairs might be expensive

  • tjk Level 7 (24,220 points)

    Hi c,


    You have a one year hardware warranty; if you buy Applecare, that is extended to three years. Either way, it should be plenty of time to see if there are any hardware issues. In addition, most users with the display issue see it sooner rather than later, so if it pops up inside 14 days, you can either return it or exchange it.

  • marckiller2n Level 1 (0 points)

    What happen now with your problem ? I had several problem with mine and they remplace it by a new one (refurb). I will get it in 1 week.