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Skype - no video in 10.4.11

Hi,


I am running 10.4.11 on my MacBook. Recently Skype will not permit video calls as the 'video' button is greyed out during calls. I have verified my camera works and that the other user's camera works also. The error happens across a number of Windows machines. I have reinstalled the most recent version of Skype 2.8.0.866 for this machine.


Is there anyway I can get video calls working again? By the way all audio calls work fine.


Thanks,


David

Posted on May 25, 2013 4:38 AM

Reply
Question marked as Best reply

Posted on May 25, 2013 11:55 AM

(1) Restarting Mac may get things working again.


(2) If not, and if your camera works with all video apps but Skype,

test Skype function in a new user account.


(3) If the problem continues, repair permissions.

Then download and reinstall the 2.8.0.866version of Skype

as suggested in this Skype Discussion Thread.


(4) If nothing else resolves your Skype specific problem, sign in to Skype

for help from Skype's Technical Support Team.





Message was edited by: EZ Jim



Mac OSX 10.8.3

8 replies
Question marked as Best reply

May 25, 2013 11:55 AM in response to David Kenning

(1) Restarting Mac may get things working again.


(2) If not, and if your camera works with all video apps but Skype,

test Skype function in a new user account.


(3) If the problem continues, repair permissions.

Then download and reinstall the 2.8.0.866version of Skype

as suggested in this Skype Discussion Thread.


(4) If nothing else resolves your Skype specific problem, sign in to Skype

for help from Skype's Technical Support Team.





Message was edited by: EZ Jim



Mac OSX 10.8.3

May 25, 2013 6:23 PM in response to EZ Jim

Thanks EZ Jim.


I needed to repair the disc but don't have the original installation DVDs. I used the Command S and typed:


fsck -fy


I got a verification that it had repaired some errors then rebooted and ran disc utility again.


I just need to check it has fixed the problem in Skype now. Will do that hopefully in the next week and update her for future reference.


Thanks again.


David

May 26, 2013 9:13 AM in response to David Kenning

You're welcome.


Although you must start from the install CD or another OS X 10.4 disk to repair your 10.4.x startup DISK, you can repair disk PERMISSIONS when booted from your normal startup disk. In fact,


per Apple's http://support.apple.com/kb/TS1417:


Important: If you're using Mac OS X 10.4 or later, you should use Disk Utility instead of fsck, whenever possible.


(my color emphasis-EZ Jim )


To repair permissions, launch your Mac's Disk Utility, click on your Startup Disk volume's icon (below the physical disk name icon) in the DU sidebar, click the "First Aid" tab in the DU window, and then click the "Repair Disk Permissions" button.


If DU reports any of these permissions errors, here is an explanation of Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore.


We will watch for your status update.





Message was edited by: EZ Jim



Mac OSX 10.8.3

May 28, 2013 3:09 PM in response to David Kenning

David Kenning wrote: ... Any idea what I can try next?


As I understand your writings here, you have already unsuccessfully tried everything that has already been suggested to this point. If that is correct, here are four more suggestions you can try in any order you choose:


(1) Restart Mac. Repair permissions.


Then download and reinstall OS X 10.4.11 Combo Update.


Repair permissions again immediately after the restart that completes the Combo Update.


Properly applying the latest Combo update version for your OS X can sometimes correct software problems. However, if your trouble is caused by a hardware problem, you will need help from an Apple-Authorized Service Provider.


(2) If your problem remains, reinstall OS X 10.4.11 to see if that corrects it.


If you do not have a backup of your Mac OS from a time when your it was known to be working properly, you can contact Apple or your Apple retailer to get a replacement Install disk. Have your MacBook's Serial Number when you call.


(3) If reinstalling OS X does not correct your problem, backup your MacBook.


Then make an appointment to have your Mac serviced by Apple

or an Apple-Authorized Service Provider.


(4) If possible, find and use a different video chat app that works on your Mac.


If you MUST use Skype, use a different computer.





Message was edited by: EZ Jim



Mac OSX 10.8.3

Jan 25, 2014 11:00 PM in response to David Kenning

Hi David,


I had this problem too. It's Skype's fault. Now that they are owned by Microsoft they have lost their prime motivation that everything should connect to everything... like a phone. You can call older phones.


Skype has "enhanced video connections" by changing something in the protocol such that newer Skype versions will no longer do video chats with older ones. Windows 6.1 is the last one which will video chat with Skype 2.8.0.866. I'd had this problem with my girlfriend and my brother when they upgraded to Skype 6.2 on Windows, I could no longer chat with them. My parents had the same problem, they could no longer video chat with their grandchildren with their iMac G5. Skype is heartless. When they downgraded their Skype to 6.1 which can still be found on the web. Then video chats worked again.


Everyone should report this to Skype as a BUG. So let them create a new video protocol for newer machines, it should still "downgrade" to the older one when talking to older Skype versions. They are installing Skype in TVs... how long will they work without upgrading? Don't trust Microsoft to do the right thing.

Skype - no video in 10.4.11

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