HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades

Cathy J58

Level 1 (0 points)

Q: I purchased more storage, and it shows on my iPad. However I am unable to download movies I purchased. Help?

I purchased additional storage on my iPad 2 and it shows that I now have it, however I am not able to download new movies. Help?

iPad 2, iOS 6.1.3

Posted on May 25, 2013 7:12 AM

I have this question too

Q: I purchased more storage, and it shows on my iPad. However I am unable to download movies I purchased. Help?

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by mende1,

mende1 May 25, 2013 7:13 AM in response to Cathy J58
Level 10 (93,329 points)

Desktops

May 25, 2013 7:13 AM in response to Cathy J58

Welcome to Apple Support Communities

Movies are saved on your iPad storage, not iCloud, so you won't be able to download the movie if you haven't got enough space on your device. Open Settings > General > Usage, and delete things from your device. Contact with Apple if you want to get a refund > http://www.apple.com/support/icloud/contact
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by georginajode,

georginajode May 31, 2013 7:22 AM in response to mende1
Level 1 (0 points)

May 31, 2013 7:22 AM in response to mende1

Thanks I will try
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