Q: I have an IPAD. All of sudden my apple store -Itunes stopped working.  When i put in my password it states UNKNOWN ERROR"   I do not have a Apple Store connection is gone. The icon still there. all my other devices work for itunes.

Hi mickeyjeane,

When troubleshooting iTunes Store connection issues, the following articles provides the best information:

First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311

If the above did not resolve your issue, refer to the following:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

If you haven't been able to connect to the iTunes Store:

 

- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.

 

- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

 

- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.

 

- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.

 

- Try resetting (turning off and then on again) your Wi-Fi router

 

- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsor iOS: Troubleshooting Wi-Fi networks and connections.

Thanks,

Matt M.