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3rd gen Apple TV continuously having issues

Hey,


We are always losing connection with our Apple TV, regardless of what we are using to stream to it via Airplay. We use iPad mini, iPhone 4S, 2011 Macbook Air and 2013 Macbook Pro Retina, all having the same connectivity issues. It's up to date running 5.2.1 (6025).


We have always had this issue and frankly are over it, what can we do to fix it?

Apple TV, 3rd gen

Posted on May 25, 2013 7:36 PM

Reply
2 replies

May 28, 2013 6:39 AM in response to mmackinven

Hi mmackinven,


If you are having intermittant but persistant connectivity issues between your Apple TV and multiple devices, you may want to take a look at the troubleshooting steps in the following articles:


Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS4546


Apple Support: Troubleshooting AirPlay and AirPlay Mirroring

http://support.apple.com/kb/TS4215


Regards,

- Brenden

Aug 26, 2013 12:49 AM in response to brenden dv

Sorry for the late reply, non of those links helped and the audio still cuts out. Even when my MBP says it's using Airplay output for audio, just doesn't work about 20% of the time.

This usually happens when left unused for 5 minutes, come back and start playing a video, the sound won't work.

Close my MBP lid, open it again, audio doesn't work.

Watch a video for a while, about half way through the audio fails.


Going to sell this soon and just use the HDMI chord, just too much hassle over the wifi.

3rd gen Apple TV continuously having issues

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