Each time I try to add a new book to the itunes store, I recieve error 4062. I cannot seem to find any information on this error or how to fix it. It says this:
ERROR ITMS-4062: "Vendor identifier 'the_title_of_the_book' is invalid according to the configured pattern '[a-zA-Z0-9}w+' for provider" at book (MZItmspBookPackage)
Can anyone tell me exactly what it means and what I need to do to get this fixed? Your replies are appreciated!
Mac OS X (10.7.5), iTunes Producer2.9
Hi Courtney825,
Are you an author trying to add a book? If so, these articles may be helpful ...
iBooks Author: Publishing and distribution FAQ
iBooks Author: iBookstore publishing overview
I hope this information helps ...
- Judy
Hi Judy! Yes I am trying to publish a book, but these articles did not help. I wish apple gave a guide of what each one of these errors meant. I cannot seem to find what I need to change to get it fixed and am still receiving the same error.
I'm having the same problems as Courtney. Please help.
I have this same error and there seems to be no solution. How unfortunate.
Hi Courtney825,
The FAQ article that I referenced has an email address and phone number to contact support.
http://www.apple.com/itunes/content-providers/book-faq.html
I cannot find the answer to my question. Where can I get additional help?
The iBookstore also provides support via email and phone. You can choose from the following two options:
- Email ibookstore_applicationsupport@apple.com
- The iBookstore support team is available to assist you by phone, Monday through Friday from 7 a.m. to 5 p.m. (PT). Local phone numbers are available for Australia, France, Germany, Italy, the Netherlands, Spain, the U.K., and the U.S. Phone support is available in English only.
- Australia 1300 307 504 (Note that this is a low tariff number.)
- France 0805 540 117
- Germany 0800 664 5307
- Italy 800 915 902
- Netherlands 0800 0201 578
- Spain 900 812 687
- U.K. 0800 975 0615
- U.S. +1 (877) 206-2092 (Toll-free from U.S. and Canada.)
Cheers,
Judy
Seems the Vendor ID is an ID for us to use. It can't have any dashes in it, but only letters and numbers. I orginally thought the Vendor ID was the number that Apple calls me. But it apparently is just a field for my own number (I use the ISBN here for my books.) Shouldn't be too hard for Apple to say that. Hope that helps.
Hi!
Have you received any answer for this issue? I try to publish bub I have the same problem!!!
Thanks,
areaadv
Hello,
I was getting this problem for about 30 minutes today and I figured out how to get past this error.
You need to remove the ISBN on the info page (1st page in iTunes Producer), such that your Vendor ID is just a number.
When I had the ISBN plugged in, the Vendor ID was displaying the book's title with dashes and underscores in a pattern that I couldn't figure out (I tried renaming the epub file, but that didn't work).
So with the ISBN left blank, I was able to get the book file to upload without any errors and I'm ready to send it off to the iBookstore.
Hope this helps...
Hah! That fixed it for me, Thanks DominoShiva!
Fixed it for me, too! Thanks for a really helpful post. Saved my a lot of time.
Robin
Error ITMS-4062 Help
