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need help

i have an iphone 4 and i am trying to connect to itunes on my hp laptop, when i plug the phone in it says i need to restore it but then once i try to restore it says cannot restore due to error 26, I have tried to call both apple and hp and got nowhere i am assuming this has to do with some security or firewall but unfortunately I have no clue on how to fix that either. Please Help?

iPhone 4, iOS 6.0.1

Posted on May 26, 2013 9:43 AM

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1 reply

May 26, 2013 10:16 AM in response to Traci1979

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40

These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issuesto resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.


Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

The "device may need service" means a hardare problem. In that case make an appointment at the Genius Bar of an Apple store.

need help

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