Why has Storage and backup option in Settings/iCloud disappeared from my iPhone?

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Level 1

8 points

Why has Storage and backup option in Settings/iCloud disappeared from my iPhone?

I have an iCloud account that works perfect with my iPad. But not from my iPhone. The "Storage and backup" is not visible as a selection in my iPhone under Settings/iCloud as it is in iPad. I can not set up iCloud in my iPhone by going inte www.icloud.com. I have latest update software and I have done "Restore iPhone" via iTunes in my MacbookAir. How can I set up iCloud again in my iPhone when there is no selection possible for it? It worked previously.

iPhone 4, iOS 6.1.3

Posted on May 26, 2013 10:29 AM

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Answer 1

Best reply

pvonk

Level 6

13,851 points

May 26, 2013 10:49 AM in response to boelbotfrid

Are you sure the iphone is logged into icloud? Settings>icloud, look at the top line, is the account listed?

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Answer 2

boelbotfrid Author

Level 1

8 points

May 26, 2013 12:33 PM in response to pvonk

Yes, the accoutn is listed and I have written my Apple Id there several times to be sure. And it works to log in there to see my iCloud-account information (Storage plan and payment information). The strange thing is that further down in Settings>icloud, below the list of E-mail, Contacts etc where you select on/off, there is no line telling "Storage and backup" to be clicked on like on my iPad and on the iPhones of my friends. It must have been there before since everything was working fine a few weeks ago. How can it just disappear?

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Answer 3

pvonk

Level 6

13,851 points

May 26, 2013 2:26 PM in response to boelbotfrid

You might try rebooting the device - press home and power buttons until the Apple icon appears.

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Answer 4

nlboyd

Level 1

5 points

Jun 4, 2013 7:57 AM in response to boelbotfrid

Do you have a work account (email/contacts/calendar) sync to your phone?

I do, and even though that app's FAQs said a backup would still work, it obviously did not for me....

I uninstalled the app, did my first backup (now that the option was available), then reinstalled the work app.

Hope that helps you!

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Answer 5

boelbotfrid Author

Level 1

8 points

Jun 4, 2013 9:39 AM in response to nlboyd

Thanks a lot. I have reinstalled my iPhone from scratch (had my calenders etc in iCloud via my laptop and iPad an retrieved them from there) and the Storage and backup option was back again. Now I reinstalled my work email (Traveler) and the Storage and backup option disappeared again. So that was obviously the cause!!

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Answer 6

nlboyd

Level 1

5 points

Jun 4, 2013 11:29 AM in response to boelbotfrid

You're welcome!

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