movie previews play audio but no video

Question

Level 1

4 points

my itunes won't play video of movie previews. i just hear audio. what's wrong?

iPhone 4, iOS 6.1.4

Posted on May 26, 2013 10:15 AM

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Answer 1

Level 5

4,041 points

Hey monkey762005,

Thanks for the question, and welcome to Apple Support Communities.

The following articles outline troubleshooting steps for video playback on Windows XP, Vista & 7:

Thanks,

Matt M.

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