The last update was made yesterday and ever since, iTunes just stops working everytime I try to add songs to the Library or delete songs from library. And it just deleted all songs I've had. Help, please?
iPod touch, iOS 6.1.2
Hello Rachel,
I would be concerned as well if iTunes was continuously freezing. I found an article with steps to follow when this repeatedly happens. I wasn't sure what version of Windows you are using, so you will find articles for different versions of Windows listed below. Just click on the article with your version of Windows:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
I also found an article with steps to locate your iTunes media files:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
I hope this helps get you back on track!
Best,
Sheila M.
Actually I don't know what I did here, 'cause it's all working now, but thank you so much for looking this up.
And if this happens again, I will definitely follow your answer. 😉
Hi Rachel,
I'm glad it's working again and hope it doesn't come up again!
All the best,
Sheila M.
Since the last update, everything I try to do in iTunes makes it stop working.
