Q: Facetime does not work on my Macbook Air - preferences are grayed out. What is wrong?
I have got a reasonably new Macbook Air, and I wanted to start using FaceTime and Photo Booth. Neither recognises the built-in camera. I have spent some time going through FaceTime troubleshooting support. Support suggests that I sign in for FaceTime, but it does not say where (I don't get prompted either). Equally, support suggests that I go to FaceTime / Preferences - however, that is grayed out. What is wrong? M.
MacBook Air (13-inch, Mid 2012), OS X Mountain Lion (10.8.3)
Posted on May 26, 2013 12:33 PM
Hey mknapstein,
You mentioned that FaceTime and PhotoBooth do not recognize you built in camera. When troubleshooting issues with the built in iSight camera, the following article provides the best steps:
http://support.apple.com/kb/HT2090
In my experience, this issue may be resolved by Step 4:
Reset SMC or PMU
Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions forMacBook and MacBook Pro.)
You may also want to refer to the following article:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Thanks,
Matt M.
Posted on May 28, 2013 8:39 AM