Q: On my PC, iTunes 11.0.3.42 causes it to hang when attempting to view a .MOV (1.6GB) requiring a cold boot. What could be causing t ... On my PC, iTunes 11.0.3.42 causes it to hang when attempting to view a .MOV (1.6GB) requiring a cold boot. What could be causing this? more
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May 29, 2013 6:15 AM in response to DavidDreamby sheila_m.,Hello David,
Thank you for providing all that information about the iTunes issue you are experiencing. We would first want to rule out any software issues before we can determine if it has to do with RAM. I found an article that will help you isolate and troubleshoot software issues that could be causing iTunes to behave this way:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
I hope this helps you get back on track with watching movies in iTunes!
Best,
Sheila M.
