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My bluetooth mouse keeps disconnecting from my Mac, I have changed the batteries in both the mouse and key board

My Blue Tooth Mouse keeps disconnecting from my Mac, batteries are new in both mouse and key board

iMac, iOS 6.1.4

Posted on May 26, 2013 7:46 PM

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Posted on May 29, 2013 6:31 AM

Morning MRMuzza,


Thanks for using Apple Support Communities.


For troubleshooting on this, take a look at this article:

Troubleshooting wireless mouse and keyboard issues

http://support.apple.com/kb/ts3048


For more information on this, take a look at this article:

Wireless input devices: Bluetooth frequently asked questions

http://support.apple.com/kb/HT3887


Hope this helps,

Mario

2 replies
Question marked as Best reply

May 29, 2013 6:31 AM in response to MRMuzza

Morning MRMuzza,


Thanks for using Apple Support Communities.


For troubleshooting on this, take a look at this article:

Troubleshooting wireless mouse and keyboard issues

http://support.apple.com/kb/ts3048


For more information on this, take a look at this article:

Wireless input devices: Bluetooth frequently asked questions

http://support.apple.com/kb/HT3887


Hope this helps,

Mario

May 29, 2013 6:49 AM in response to MRMuzza

When I first got a Magic Mouse I had the same problem. This 'fix' worked for me - make it a 'Favourite':

System Preferences>Bluetooth, select your BT Mouse on the left and then at the bottom of the window click on the 'cog' and select 'Show more info'. You should then get the option to make the mouse a favourite - select that and test.


Another tip that has helped a few is to put a very thin piece of card or paper into the battery compartment - just enough to make the batteries more secure. This seems to help ensure that the connections are more secure and less likely to momentarily disengage.

My bluetooth mouse keeps disconnecting from my Mac, I have changed the batteries in both the mouse and key board

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