Recently installed 10.6.8 Snow Leopard in my 2006 mac pro tower: 2x2.66 GHz Dual-Core Intel Xeon
iTunes will not launch at all. I get an error message: 'iTunes quit unexpectedly' - and an error report.
Have tried uninstalling and reinstalling the latest version of iTunes, but that hasn't worked.
Mac Pro, Mac OS X (10.6.8)
and an error report
What does the error log say? Please post the first 50 lines.
| Process: | iTunes [915] |
| Path: | /Applications/iTunes.app/Contents/MacOS/iTunes |
| Identifier: | com.apple.iTunes |
| Version: | 11.0.3 (11.0.3) |
| Build Info: | iTunes-1103042001000000~1 |
| Code Type: | X86 (Native) |
Parent Process: launchd [113]
| Date/Time: | 2013-05-27 07:48:01.260 -0700 |
| OS Version: | Mac OS X 10.6.8 (10K549) |
Report Version: 6
| Interval Since Last Report: | 132875 sec |
| Crashes Since Last Report: | 17 |
Per-App Interval Since Last Report: 11 sec
Per-App Crashes Since Last Report: 8
| Anonymous UUID: | F473E531-0380-4FD5-861C-A418D9F820C1 |
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
| 0 libSystem.B.dylib | 0x9321dc5a __kill + 10 |
| 1 libSystem.B.dylib | 0x9321dc4c kill$UNIX2003 + 32 |
| 2 libSystem.B.dylib | 0x932b05a5 raise + 26 |
| 3 libSystem.B.dylib | 0x932c66e4 abort + 93 |
| 4 libSystem.B.dylib | 0x931c3575 free + 129 |
| 5 ...ple.CoreServices.CarbonCore | 0x91ea801d DisposePtr + 37 |
| 6 com.apple.DesktopVideoOut | 0x027f96cc DVOClockClose + 121 |
| 7 ...ple.CoreServices.CarbonCore | 0x91ef2dcc CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54 |
| 8 com.apple.DesktopVideoOut | 0x027f9206 DVOClockComponentDispatch + 98 |
| 9 ...ple.CoreServices.CarbonCore | 0x91eeb51f CallComponentDispatch + 29 |
| 10 ...ple.CoreServices.CarbonCore | 0x91eeb8a8 CallComponentClose + 43 |
| 11 ...ple.CoreServices.CarbonCore | 0x91eeb7d1 CloseComponentInternal(ComponentInstanceRecord*) + 101 |
| 12 ...ple.CoreServices.CarbonCore | 0x91eeb752 CloseComponent + 46 |
| 13 ...ple.CoreServices.CarbonCore | 0x91ee9814 OpenAComponent + 493 |
| 14 ...ple.CoreServices.CarbonCore | 0x91eef149 OpenComponent + 24 |
| 15 ...ple.CoreServices.CarbonCore | 0x91eeb5cc CallComponent + 171 |
| 16 ...ple.CoreServices.CarbonCore | 0x91eeb51f CallComponentDispatch + 29 |
| 17 ...ple.CoreServices.CarbonCore | 0x91f79e15 CallComponentVersion + 37 |
| 18 ...ple.CoreServices.CarbonCore | 0x91f1a440 getComponentVersion(RegisteredComponent*) + 213 |
| 19 ...ple.CoreServices.CarbonCore | 0x91ee3ede DestroyOlder(RegisteredComponent*, long) + 126 |
| 20 ...ple.CoreServices.CarbonCore | 0x91ee39bc RegisterComponentResourcePtr + 709 |
| 21 ...ple.CoreServices.CarbonCore | 0x91ee2fa1 registerSystemComponents + 244 |
| 22 ...ple.CoreServices.CarbonCore | 0x91ee2dd1 FindNextComponentInternal(ComponentRecord*, ComponentDescription*, unsigned long) + 86 |
| 23 ...ple.CoreServices.CarbonCore | 0x91ee2d64 FindNextComponent + 61 |
| 24 com.apple.QuickTime | 0x9a41ff8d EnterMovies_priv + 411 |
| 25 com.apple.QuickTime | 0x9a41faca EnterMovies + 16 |
| 26 com.apple.iTunes | 0x00ac7e82 0x1000 + 11300482 |
| 27 com.apple.iTunes | 0x0017f5b5 0x1000 + 1566133 |
| 28 com.apple.iTunes | 0x0017f511 0x1000 + 1565969 |
| 29 com.apple.iTunes | 0x0017f4b2 0x1000 + 1565874 |
| 30 com.apple.Foundation | 0x9144adb3 _nsnote_callback + 176 |
| 31 com.apple.CoreFoundation | 0x95242763 __CFXNotificationPost + 947 |
| 32 com.apple.CoreFoundation | 0x9524216a _CFXNotificationPostNotification + 186 |
| 33 com.apple.Foundation | 0x9143fc50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128 |
| 34 com.apple.Foundation | 0x9144d05d -[NSNotificationCenter postNotificationName:object:] + 56 |
| 35 com.apple.AppKit | 0x928b7511 -[NSApplication finishLaunching] + 493 |
| 36 com.apple.AppKit | 0x928b6f0d -[NSApplication run] + 79 |
| 37 com.apple.iTunes | 0x0017d0bf 0x1000 + 1556671 |
| 38 com.apple.iTunes | 0x0017cf39 0x1000 + 1556281 |
Sorry, Karen,
the crash report did not tell me much.
It is crashing in the system core services, when trying to register components, in the QuickTime component. This suggests, that there may be a corruption or bug in your system, or you have incompatible audio or video components installed. Are you using third party audio or video software, maybe from a video camera?
I'd check, if you can launch iTunes when working from a different user account.
Does iTunes launch properly, when you sign in as a different user?
See: Isolating an issue by using another user account
Léonie
iTunes will boot from an alternate admin account.
Tried to boot from Safe mode, but have only a wireless keyboard, and I don't seem to be able to do it. Have tried holding shift key 'after the restart chime' several times to no avail. Bother.
iTunes will boot from an alternate admin account.
But that is a good sign. Something in your regular account must be problematic.
Either your iTunes Library, or your preferences, or start-upitems.
I'd start with repairing the permissions on your iTunes library. Where is it located? On an internal or external drive? You can try to check and repair the permissions with Disk Utiliy.
Too bad, you cannot boot into Safe mode. To check for incompatible start-up items open your System preferences and look at the User account settings. Disable all non-apple start-up items you are seeing there, also have a look at preference panels in the "Other" group at the bottom of the panel.
If none of the above does help, I'd sacrifice the iTunes preferences. Move the file
~/Library/Preferences/com.apple.iTunes.plist
from the Preferences folder in your User Library to the Desktop, but do not trash it.
After that, you will have to enter all iTunes Preferences settings again.
Can you now launch iTunes?
Thanks for your help, Leonie
"Disable all non-apple start-up items you are seeing there, also have a look at preference panels in the "Other" group at the bottom of the panel."
Have disabled start-up items - don't see an "Other" group at the bottom of my account settings panel. What are the prefence panels you are referring to? Are they accessed in another way?
Permissions have been repaired on the hard drive (all on one hard drive).
Moving ~/Library/Preferences/com.apple.iTunes.plist did not help.
I meant the "other" setting in the System Preferences panel of your user account.
I don't remember how that part was called in MacOS 10.6.8. In my Preferences panel MacOS 10.8.3 it looks like this:
At the bottom of the panel are the preferences for third party helpers, like haxies, video codecs, Firewalls, etc.
If they are easy to disable, turn them off.
Thanks! Found the panel. Made sure non-apple 'others' are turned off.
Was able to boot in 'safe' mode using terminal:
IN SAFE MODE: iTunes won't launch in safe mode in my primary (admin) account, but it launches fine in an alternative admin account.
karen,
it must be something in your account that is crashing iTunes, since it works in other accounts.
It is not your preferences, and repairing permissions in your iTunes Library did not work.
Have you tried to launch itunes on a new, empty library?
Does that work?
If yes, then restore an earlier version of your iTunes library from your backup or recreate your library:
See: How to re-create your iTunes library: http://support.apple.com/kb/HT1451
Holding down the option key didn't work.
:-P
Any other hints on where to troubleshoot the account?
Holding down the option key didn't work.
In what way? Does it also crash immediately?
Yes - same result. Immediate crash with an error message.
If you cannot even get iTunes to create a new iTunes Library, try to recreate your iTunes library and clear iTunes caches.
But make sure, your backup of your library and system is current.
To recreate your iTunes Library see: http://support.apple.com/kb/HT1451
And for iTunes Caches, look in your user library:
~/Library/Caches/com.apple.iTunes/
I did a complete uninstall of iTunes and re-installed it.
Still will not launch.
itunes 11.0.3 won't launch in 10.6.8
