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Bstrait4
Level 1 (0 points)

Q: Old photos?

I had to do a hard reset on my iPhone and can't find previous photos that I had on my phone - I believe they were on icloud. Can you help?

iPhone 4S, iOS 6.1.4

Posted on May 27, 2013 8:22 AM

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Bstrait4

Q: Old photos?

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  • by pvonk,

    pvonk pvonk May 27, 2013 9:31 AM in response to Bstrait4
    Level 6 (13,739 points)
    May 27, 2013 9:31 AM in response to Bstrait4

    Many users have lost photos while preforming a restore from backup or upgrading the iOS.   Recall, only photos in the camera roll are backed up to iCloud.  There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.

     

    See:

     

    Settings>icloud>Storage & Backups>Manage Storage,  tap the device's name and on the next screen, be sure Camera Roll is turned on.

     

    IMPORTANT...

     

    Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream - and then moved into permanent albums for storage.  If using Photo stream, but sure to move the received photos to a permanent album.  If you have been doing that, then you can sync those photos back to your device.

     

    If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered.  I'm afraid I have no advice in this case - there is no "cure".