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lost user name and password

my daughter lost her username and password and now cant update.


I told her a thousand times not to lose it; write it down, etc. you know how it goes.


any help would be appreciated.

Mac Pro, Mac OS X (10.6.8)

Posted on May 27, 2013 11:04 AM

Reply
4 replies

May 27, 2013 12:57 PM in response to apple id number 11

Hello,


1. Insert the Mac OS X 10.6 Install disc, then restart the computer while holding the C key.


2. When your computer finishes starting up from the disc, choose Utilities from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)


Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access the Menubar at top.


1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

2. When your computer finishes starting up from the disc, choose Reset Password from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Reset Password.

lost user name and password

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