HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
kleincorp
Level 1 (0 points)

Q: How do I cancel a purchase?

How do I cancel an I cloud purchase for my i phone 4s?

iPhone 4S

Posted on May 27, 2013 12:52 PM

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kleincorp

Q: How do I cancel a purchase?

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 27, 2013 1:03 PM in response to kleincorp
    Level 9 (78,510 points)
    iTunes
    May 27, 2013 1:03 PM in response to kleincorp

    You can cancel an iCloud storage upgrade but only within 15 days of buying:

     

    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.

     

    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.

     

    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see

     

    http://help.apple.com/icloud/#mmd602084a

     

    and expand 'Downgrade your storage for the next plan year'.