1 Reply Latest reply: May 29, 2013 9:48 AM by brenden dv
Domdelembo Level 1 Level 1 (0 points)

I have not been able to burn a CD-R with itunes in quite a while.  I ran the diagnostics inserting a pre recorded CD as I wsa instructed to do, and below is the result.  Apparently,  it does not recognize there is any CD in the drive.  I deleted the lower filters in an effort to get the drive recognized as I was instructed to do elsewhere when researching my problem.  Any suggestions?  Thanks in advance for any help on this matter.



Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)

HP Pavilion 061 DF283A-ABA a265c


QuickTime not available

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 0012B6100CA7FC38


Current user is an administrator.

The current local date and time is 2013-05-27 13:39:03.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


NVIDIA GeForce FX 5200



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (,


E: HP DVD Writer 300c, Rev 5H30

Drive is empty.


The last failed audio CD burn had error code 4450(0x00001162). It happened on drive E: HP DVD Writer 300c on CDR media at speed 8X.

HP, Windows XP