HT1695: iOS: Connecting to the Internet
Learn about iOS: Connecting to the Internet
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Helpful answers
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May 29, 2013 11:01 AM in response to sylvestersteveby mario49,Morning sylvestersteve,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Resolution
Many Wi-Fi issues can be resolved by doing the following:
Basic troubleshooting
- Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
- Verify that you are in range of your Wi-Fi router or base station.
- Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
- Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Update your Wi-Fi router to the latest firmware.
- For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
- Restart your iOS device
- Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
Hope this helps,
Mario
