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Wireless keyboard won't connect

Apple wireless keyboard (2009)

Mac Pro 5,1

Lion 10.7.5


Apple wireless keyboard won't connect after changing batteries. It is listed as a paired device under Bluetooth preferences but using the 'Connect' option fails. The keyboard does not go to discovery mode.


I'm answering my own question because there seems to be a lot of voodoo around the problem. The following worked for me after trying a lot of different stuff.


  1. Go to System Preferences -> Bluetooth. Delete the keyboard from the list of devices by pressing the '-' button.
    Alternatively you can delete the plist file but it shouldn't be necessary if the keyboard is the only problem. Deleting this file means restarting all other bluetooth devices to force them to reconnect. The plist file is in /Library/Preferences and is called com.apple.Bluetooth.plist.
  2. Take the batteries out of the keyboard and reinsert them - don't power on the keyboard yet. This puts the keyboard in discovery mode the next time it's switched on.
  3. In Bluetooth Preferences press the '+' button to add a new device.
  4. When the Bluetooth Setup Assistant is displayed hold down the power button on the keyboard and don't release it! The keyboard should now appear in the list of devices.
  5. Press 'Continue' - remember to keep pressing the keyboard power button while hitting 'Continue'. You should get an 8 digit passcode from the setup assistant.
  6. Now release the keyboard power button and enter the passcode.
  7. Press return - the keyboard is now paired.
  8. Go to back to Bluetooth preferences and select the keyboard in the device list.
  9. Press the gear icon and select 'Update Services'. Without this last step you may have to reconnect the keyboard from the Bluetooth menu after every startup.


Hope that helps.

Mac Pro, Mac OS X (10.7.5), Apple Wireless Keyboard (2009)

Posted on May 27, 2013 2:53 PM

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Posted on Oct 15, 2017 8:04 AM

This didn’t work for me cause I have a password, so when I restart my system it shows me the password space for me to type in my password.

Without the keyboard how do I do that?

Please I need help with this ASAP, anyone please.

Thank you.

156 replies

Nov 2, 2013 3:34 PM in response to TM100

Updating to Mavericks has changed the process for me, and left me still not able to connect the bluetooth keyboard.


Here are the steps I've taken:



  1. Go to System Preferences -> Bluetooth. Delete the keyboard from the list of devices by clicking the X beside the keyboard.
  2. Take the batteries out of the keyboard and reinsert them - don't power on the keyboard yet. This puts the keyboard in discovery mode the next time it's switched on.
  3. Bluetooth Preferences does not show a '+' button to add a new device. Go to SystemPreferences > Keyboard > Setup Bluetooth Keyboard.
  4. When the Bluetooth Setup Assistant is displayed hold down the power button on the keyboard and don't release it! The keyboard should now appear in the list of devices.
  5. Press 'Continue' - remember to keep pressing the keyboard power button while hitting 'Continue'. You should get an 8 digit passcode from the setup assistant.


Keyboard appears, I press 'Continue' while still holding the keyboard power button down, and I never get a passcode. The assistant gives me the message:


The pairing attempt was unsuccessful. Click "Continue" to try again.


My bluetooth mouse is connected and stays connected. The next thing I'll try is to delete the plist file and see if that helps.


Any other ideas??


Thanks,

~ Raylene

Nov 2, 2013 4:27 PM in response to SweetMummy

Deleting the plist file didn't fix the issue. What it did change was that the keyboard setup assistant was recognizing the keyboard as "Raylene's Keyboard" before deleting the plist, and now it just says, "1 keyboard found".


I restarted my macbook pro and restarted the whole process. But to no avail. So... I'm hoping I can figure out a solution soon. I'll let you know if I find any new info.


Thanks!

Nov 6, 2013 7:08 PM in response to TM100

I'm typing from my wireless keyboard right now. YAY!


I followed the instructions over and over again. This time, on step 5, when I got the


"The pairing attempt was unsuccessful. Click "Continue" to try again."


message, I kept holding the power button on the keyboard and clicked Continue to try again.


After waiting FOREVER holding the button down, I was given a passcode. I was SO excited. I put down the keyboard, and tried to type in the passcode, only to be taken back to the


The pairing attempt was unsuccessful. Click "Continue" to try again.


message again!


One more try, this time HOLDING THE POWER BUTTON on the keyboard all the way through the "Click Continue" and waiting forever to finally get a new passcode, and then STILL holding the power button while entering the passcode.


BOOM. connected!


My lesson: keep holding down the power button on the keyboard, and keep clicking Continue to try again.


Oh, another note: the keyboard was pairing to my iPhone 4, so I turned bluetooth on the phone off before I attempted pairing with the macbook pro this time. I don't know if that made a difference. I had them both paired before with no problems.


I hope it stays connected, and this info is helpful for someone. Not sure it's reproducible for everyone, but I'm finally connected! 🙂


Cheers,

~ Raylene


PS - I went for Mavericks for the dual screen functionality. Now I can see the dock and menu bars on my 2nd screen, too, and I love that!

Nov 20, 2013 11:32 AM in response to TM100

Thank you so very very much TM100. You saved the day, after two days of frustration, after one morning my wireless keyboard just decided to take an extended vacation. Wasn't looking forward to possibly lugging my heavy large iMac to the Apple Store. And thank goodness for iPad so I could search in depth for your answer, as I didn't see it the first time I looked. Always learning from other Apple users.

Nov 22, 2013 11:20 AM in response to TM100

I tried this and my wireless keyboard still is not pairing with my MacPro (10.9). It was working last night, but not this AM. The light on the keyboard blinks, I try to "pair," I get a 6 digit number, I type it in, press return, and the keyboard light blinks some more and then goes off. I repeat numerous times and it does the same thing.

Wireless keyboard won't connect

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