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Wireless keyboard won't connect

Apple wireless keyboard (2009)

Mac Pro 5,1

Lion 10.7.5


Apple wireless keyboard won't connect after changing batteries. It is listed as a paired device under Bluetooth preferences but using the 'Connect' option fails. The keyboard does not go to discovery mode.


I'm answering my own question because there seems to be a lot of voodoo around the problem. The following worked for me after trying a lot of different stuff.


  1. Go to System Preferences -> Bluetooth. Delete the keyboard from the list of devices by pressing the '-' button.
    Alternatively you can delete the plist file but it shouldn't be necessary if the keyboard is the only problem. Deleting this file means restarting all other bluetooth devices to force them to reconnect. The plist file is in /Library/Preferences and is called com.apple.Bluetooth.plist.
  2. Take the batteries out of the keyboard and reinsert them - don't power on the keyboard yet. This puts the keyboard in discovery mode the next time it's switched on.
  3. In Bluetooth Preferences press the '+' button to add a new device.
  4. When the Bluetooth Setup Assistant is displayed hold down the power button on the keyboard and don't release it! The keyboard should now appear in the list of devices.
  5. Press 'Continue' - remember to keep pressing the keyboard power button while hitting 'Continue'. You should get an 8 digit passcode from the setup assistant.
  6. Now release the keyboard power button and enter the passcode.
  7. Press return - the keyboard is now paired.
  8. Go to back to Bluetooth preferences and select the keyboard in the device list.
  9. Press the gear icon and select 'Update Services'. Without this last step you may have to reconnect the keyboard from the Bluetooth menu after every startup.


Hope that helps.

Mac Pro, Mac OS X (10.7.5), Apple Wireless Keyboard (2009)

Posted on May 27, 2013 2:53 PM

Reply
156 replies

Oct 15, 2017 10:36 AM in response to Treymona

The few times this has happened to my, I have a "junk" drawer which, among other mice, trackpads and keyboards has three old USB Apple keyboards. I just plug in an old keyboard to enter the password and continue.

(Apple wired keyboards are available all over eBay starting at about $18. )

Here's a trick I might not have posted here. It works without a battery swap. It has worked, without fail, every time for me during the last six re-pairings.

I use Photoshop occasionally and if I don’t close everything else down, after about 15 minutes, the Bluetooth keyboard just goes on a lunch break and doesn’t return. It’s quick and 100% effective for me.


  1. Preferences -> Bluetooth ->Advanced -> <b>uncheck</b> the "Allow Bluetooth devices to wake this computer
  2. Restart computer
  3. Preferences -> Bluetooth ->Advanced -> <b>check</b> the "Allow Bluetooth devices to wake this computer
  4. Restart the computer


--GG

Feb 17, 2017 4:04 PM in response to TM100

I had just installed 16gb of ram into my 2012 Macbook pro, and I just recieved a refurbished wireless apple keyboard.

I popped in batteries, turned keyboard on, then went into preferences on the laptop, and bluetooth, the little spinning circle came up that it was searching for devices, wouldnt find anything, I had messed with this thing for 45 minutes and checked a few YouTube videos.


Lo and behold, MY LED DESK LAMP 5 inches away...... was giving off interference during pairing.


I moved the Macbook Pro onto my lap and was trying one more time and boom, everything showed, even a device in the next room. So lesson learned is, bluetooth (especially during pairing) does not like any interference at all.


This also explains why I have to re-pair my wireless headphones sometimes as well.


TLDR - Interference from my LED desk lamp was keeping BT from seeing any devices trying to pair.

Put laptop on my lap (moved away from interference source, paired once more and it worked.

Aug 26, 2017 5:53 AM in response to TM100

Thank you for the instructions, but what do you do if this keeps happening? Can't constantly redo the pairing. My keyboard is blinking -- I have paired and repaired it many times, but this problem keeps coming back. The batteries are fine, restart the computer: done; turn bluetooth off and then on again: done; don't release button on keyboard until you get response: done... nothing seems to work, and it can't be normal to have to constantly go through the pairing process again. Any thoughts?

Sep 24, 2017 1:48 PM in response to TM100

I want to offer another troubleshooting tip. I am using my wife’s former Bluetooth keyboard on my iPad. When I am home, I cannot get the keyboard to pair no matter what. One day, while bashingat the keyboard for 30 minutes trying to force a pairing, I heard her cry out from the next room “How are you typing into my document?“ It was then that I realized she never deleted her “pairing“ from her computer, so when ever I was in the same house, the keyboard would fist connect to her computer and not my ipad.

Once we deleted the profile from her Bluetooth, everything worked as it should.

Sep 28, 2017 12:33 AM in response to h2vh

Happened again last night: Couldn't use the keyboard to type my password and consequently could not open the iMac...the keyboard turned out to be paired with the iPad, and when I broke that connection everything went back to normal! 🙂


(I'm positive that nobody in our household deliberately had made any changes to the Bluetooth setup).

Sep 30, 2017 7:55 AM in response to TM100

Thank you for the guide - It was really helpful. I have a update when you try to pair a Apple Keyboard (2011) with a MacBook (Early 2016) - Before step 4 you should release the power button on the keyboard and the repress as you click pair in the settings window. If you keep pressing from step 4 to 5 it will not pair.

Nov 1, 2017 10:01 AM in response to TM100

None of this worked for me. I have an iMac, OSX 10.11.6. All was working until I did a Security Update 2017-004. Had to restart and neither wireless mouse or keyboard worked. Mouse just needed me to reconnect and worked. But keyboard will not connect or even be recognized now. Multiple restarts, checking batteries, checking Bluetooth preferences. Keyboard was showing up on bluetooth preference but not now. Even keyboard system preference does not show keyboard. Did the SMC reset too.


Keyboard works on another mac so doubt it is battery or keyboard problem, and more to do with the Security Update.

Nov 2, 2017 3:14 PM in response to edgar1970

Problem solved. I had set my wireless keyboard to the side since it was not syncing and was using my wired keyboard. Well today I laid a book on the wireless keyboard by mistake and after awhile I got the window to type in the 6 digit sync code. Now maybe it was just coincidence with my laying the book on it by mistake but right now it is working fine. Was without wireless keyboard for 2 days before this happened.

Wireless keyboard won't connect

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