Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

itunes could not backup iphone because an error occured?? Help!!

ok so im trying to backup my iphone 4s but keep getting the error message 'itunes could not backup iphone 'iphone' because an error occured.


ive not backed it up once on this laptop yet as the 1 it was backed up on previously broke.

ive installed the latest itunes software and my phones up to date, ive tryed restarting both the laptop and iphone


any help would be appreciated

thanks

iPhone 4S, iOS 6.1.3

Posted on May 27, 2013 4:40 PM

Reply
1 reply

May 29, 2013 11:40 AM in response to 2k33n

Hi 2k33n!


I have an article for you that can help you troubleshoot that issue, as there are many factors that may play into the reason for your inability to back up successfully. The article can be found right here:


iOS: Troubleshooting backup issues in iTunes

http://support.apple.com/kb/ts2529


Hope that helps. Thanks for using the Apple Support Communities!


Cheers,

Braden

itunes could not backup iphone because an error occured?? Help!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.